Maintenance of the ERP system

Ministry of information society and administraton

The subject of this procurement is preventive, reactive and adaptive maintenance, including technical support to the users of the EPR system described below. The holder of the procurement is obliged to provide all the necessary licenses for the software solution, as well as licenses for upgrading or enhancing the performance of the solution, for a period of 2 years. Hosting the solution on a dedicated hosting platform is the responsibility of the Contracting Authority.

Рок

Рокот за прием на понудите беше 2021-12-13. Набавката беше објавена на 2021-11-11.

Кој?

• Ministry of information society and administraton

Што?

• Услуги за програмирање и советување за софтвер › Системски и услуги за поддршка

Каде?

• Северна Македонија

Историја на набавките

Датум	Документ
2021-11-11	Оглас за договор

Оглас за договор (2021-11-11)
Предмет
Опсег на набавката
Наслов: System and support services
Референтен број: 19248/2021
Краток опис:

Метаподатоци на огласот
Оригинален јазик: англиски 🗣️
Вид на документ: Оглас за договор
Природа на договорот: Услуги
Регулатива: Друго
Заеднички речник на набавки (CPV)
Шифра: Системски и услуги за поддршка 📦
Место на извршување
NUTS регион: Северна Македонија 🏙️

Постапка
Вид на постапка: Отворена постапка
Вид на понуда: Поднесување за сите делови
Критериуми за доделување
Најниска цена

Договорен орган
Идентитет
Земја: Северна Македонија 🇲🇰
Вид на органот кој доделува: Министерство или кој било друг национален или федерален орган
Име на органот кој доделува: Ministry of information society and administraton
Поштенска адреса: Blvd.„Sv.Kiril i Metodij“, 54
Поштенски број: 1000
Поштенско место: Skopje
Контакт
Интернет-адреса: http://misa.gov.mk 🌏
Е-пошта: dejan.nikolovski@mioa.gov.mk 📧
Телефон: +389 23200870 📞
URL за документи: https://e-nabavki.gov.mk/PublicAccess/home.aspx#/dossie/5a35119e-261f-4297-94e4-5d9433773338/1 🌏
URL за учество: https://e-nabavki.gov.mk/PublicAccess/home.aspx#/dossie/5a35119e-261f-4297-94e4-5d9433773338/1 🌏

Референца
Датуми
Датум на испраќање: 2021-11-11 📅
Рок за поднесување: 2021-12-13 📅
Датум на објавување: 2021-11-16 📅
Идентификатори
Број на огласот: 2021/S 222-585813
OJ-S издание: 222
Дополнителни информации

.4.1 The public procurement contract will be given by applying the selection criteria: lowest price, by implementing an Open Procedure and an electronic auction. 1.4.2 The contracting authority, after the conducted electronic auction as the last phase in the open procedure, the contract will be given to the the economic operator whose offer has the lowest price.

Предмет
Опсег на набавката
Проценета вкупна вредност: 12 000 000 MKD 💰
Краток опис:

The Office for General and Common Affairs of the Government of the Republic of North Macedonia provides accounting and bookkeeping services to several state institutions in the Republic of North Macedonia. For that purpose, and for the purpose of more efficient and modern realization of this segment of its work, the Ministry of Information Society and Administration (MISA), has procured an Integrated Resource Planning System (EPR system), ERP Ultima, which is in operation and is used by the GCAO to perform daily duties, for the institutions that are users of their services. However, the continuous and uninterrupted functioning of the EPR system is related to the regular maintenance of the System and its functionalities.

If the bidder submits a solution that is not part of ERP Ultima, the proposal for modernization of the IRP system should be with a source code, and for the needs of this project the first to use, change and upgrade of the same and it will be given to the contracting authority.

Procurement should include preventive, reactive and adaptive maintenance of the IRP system where:

• • Preventive

• o proactive resolution of technical and systemic challenges by continuously diagnosing the current situation, ie recognizing all possible technical and systemic problems and resolving them;

• o Functional maintenance that includes a series of actions of measurement, recording and analysis of relevant parameters and timely taking of appropriate measures, in order to ensure optimal and reliable operation of the IRP system and minimize the possibility of malfunction that would result in unexpected downtime.

• o Installation, configuration and testing of system patches on products used in the IRP system in order to ensure the continuous and safe operation of the platform.

• Reactive maintenance of the IRP system, ie problem solving based on reported incidents, by determining the cause of the problem and solving it in the shortest possible time. This in particular covers, but is not limited to, technical defects, software problems, bugs, malfunctions of the IRP system or its components.

• Adaptive maintenance

Adaptive maintenance includes 3,000 working hours for new requirements related to the IRP system

An integral part of this procurement is the maintenance and support of the vault payment application. The holder of the procurement within 3 months from the signing of the contract should submit a business analysis for integration, and after approval by the Contracting Authority and no later than 1 year from the signing of the contract the application for payment to the vault should be integrated into the IRP system.

The total number of institutions for which cloud resources are dimensioned is 50, and is currently used by 32 institutions (Annex 1) for the needs of which more than 38 active databases are used, while the total number of workstations on which the client part is installed is about 150. The number of institutions and the number of workstations can be increased according to the needs and requirements of the institutions, for which the contracting authority will provide cloud resources according to the needs. The holder of the procurement should provide an unlimited number of institutions and client access to the IRP system, in accordance with the guidelines of the contracting authority.

Времетраење: 24 месеци
Опис на обновувања:

The subject of this procurement is preventive, reactive and adaptive maintenance, including technical support to the users of the EPR system described below.

Дополнителни информации:

.4.1 The public procurement contract will be given by applying the selection criteria: lowest price, by implementing an Open Procedure and an electronic auction.

1.4.2 The contracting authority, after the conducted electronic auction as the last phase in the open procedure, the contract will be given to the the economic operator whose offer has the lowest price.

Правни, економски, финансиски и технички информации
Услови за учество
Способност за вршење на стручната дејност:

2.2.1 The Contracting Party shall exclude any economic operator from the public procurement procedure if it determines that the economic operator, or the person who is a member of the executive or oversight body of said economic operator or who is authorized to represent or adopt decisions or to perform oversight over the economic operator, has been sentenced with an enforceable judgement in the last 5 years on committed crime that involves elements of the following crimes stipulated under the Criminal Code:

- participation in criminal organization,

- corruption,

-tax and payroll tax evasion,

-terrorism or criminal acts related to terrorist activities,

- money laundering and financing terrorism, and

- child labor and human trafficking.

2.2.2. The contracting party shall exclude any economic operator from the public procurement procedure, if an economic operator:

- has unpaid taxes, payroll taxes or other public charges, except in cases when the economic operator has been permitted to pay taxes, payroll taxes or other public charges by means of deferred payment in compliance with special provisions and performs regular payment thereof;

- undergoes bankruptcy or liquidation proceeding;

- has been sentenced with secondary penalty - prohibition for participation in public call procedures, procedures for awarding public procurement contracts and public-private partnership contract;

- has been has been sentenced with secondary penalty – temporary or permanent prohibition to perform a particular activity;

- has been sentenced with misdemeanor sanction – prohibition to perform profession, activity or duty, or temporary prohibition to perform a particular activity, or

- issues false information/data or fails to submit information/data requested by the Contracting Party.

2.2.3 The Contracting Party shall exclude the economic operator from the public procurement procedure if the economic operator is listed under the list of issued negative references under Article 101 paragraph (3) of the Law on Public Procurements by the final deadline for delivery of bids or participation requests.

Техничка и професионална способност:

2.4.Technical or professional ability

1) In order to qualify as eligible to perform the contract in question in for public procurement in terms of its technical or professional capacity, the economic operator must meet the following minimum conditions:

2) Reference list of at least two (2) projects for implementation and / or maintenance of ERP systems in public sector institutions that have at least 3 modules from the standard modules of ERP solution;

3) To have professional staff in full-time employment with the following professional qualifications for the entire duration of the contract:

4) a) At least two (2) people for databases (MS SQL Server) with at least 3 years of working experience.

5) b) At least two (2) persons with knowledge of business processes from EPR systems with at least 3 years of working experience.

6) 6) c) At least two (2) persons with knowledge of Microsoft Visual Studio with at least 5 years of working experience.

7) d) For the entire duration of the contract, the bidder is obliged to have at his disposal persons who will possess the stated professional qualifications, and if he replaces any of the persons for the duration of the contract, to inform the Contracting Authority within 7 days.

8) 8) Notification of the elements of the contract that the Bidder intends to cede to a subcontractor.

Минимално ниво(а) на стандарди:

10) II. The economic operator proves the fulfillment of the minimum conditions by presenting:

11) For the fulfillment of the conditions from item 1 sub-item 1 that refer to the reference list, the Bidder proves it by attaching the following documentation: Certificates / references issued by the recipients of performed services for implementation and / or maintenance of ERP systems in public sector institutions that have at least 3 modules from the standard modules of ERP solution in the last three years.

12) For the fulfillment of the conditions from item 1 sub-item 2 that refer to the professional qualifications of the regularly employed professional staff, the Bidder proves it by attaching the following documentation, in accordance with the order from the condition from item 1 sub-item 2:

13) 13) a) As proof of regular employment The bidder is required to submit an M1 / M2 form with at least 3 years of working experience.

14) b) As proof of full-time employment, the Bidder is required to submit an M1 / M2 form with at least 3 years of working experience.

15) c) As proof of full-time employment, the Bidder is required to submit an M1 / M2 form with at least 5 years of working experience.

16) г) Statement that for the entire duration of the contract, the Bidder, if selected as the Procurement Holder, will have at its disposal persons who possess the stated professional qualifications and will be engaged in the project team. In case of replacement of any of the persons for the duration of the contract, to notify the Contracting Authority within 7 days.

1) For the fulfillment of the conditions from item 1 sub-item 3 that refer to the elements of the contract that the Bidder intends to assign to a subcontractor, the economic operator submits a Statement for reporting on the elements of the contract that the Bidder intends to assign to a subcontractor.

2) 2) All the mentioned documents, except the recommendations and the proof for regular employment, are prepared and electronically signed by the economic operator and they do not have to be certified by a competent authority.

Warning:

* All listed documents, except the recommendations, certificates and proof of regular employment, are prepared and electronically signed by the economic operator and they do not have to be certified by a competent authority.

* Certificate means a document issued by the relevant manufacturer and / or an authorized certification center by the manufacturer confirming the acquired knowledge of the Certificate Holder. Documents for attended trainings will not be accepted as evidence of acquired knowledge / expertise

* For M1 / M2 form that will be submitted, the bidder needs to shade the personal identification numbers of the persons, ie they should not be visible in accordance with the Law on Personal Data Protection.

Извршување на договорот
Услови за извршување на договорот:

The contracting authority will pay the price of the items from Table (Decomposition of the total price) successively, based on the adopted minutes for performed or delivered items and in accordance with the stated unit prices and within 30 days from the day of receipt of the invoice in the registry office of the Contracting Authority.

The signing of the minutes should be in accordance with the accounting

period, deadlines and quantities stated in the technical specification, ie the

time plan of activities.

Постапка
Правна основа: 32014L0024
Информации за електронска аукција:

1.4.1 The contracting authority, after the conducted electronic auction as the last phase in the open procedure, awards the contract to the economic operator whose bid has the lowest price.

6.1.2 If two or more bids have the same price, the most favorable bidder will be the one who submitted the bid first.

6.1.3 If no one submits a new price during the electronic auction, and two or more bids have

Време за прием на понуди: 10:30
Јазици на кои може да се поднесат понуди или барања за учество: македонски 🗣️
Период на важност на понудата: 3 месеци
Датум на отворање на понудите: 2021-12-13 📅
Време на отворање на понудите: 10:30
Место: Ministry of Information Society and Administration,
Blv. "Ss. Cyril and Methodius" no. 54
1000 Skopje, Republic of North Macedonia
Дополнителни информации:

.1.2 Only the authorized representatives of the bidders can participate in the procedure of public opening of the bids by giving their remarks in the records from the opening of the bids.

5.1.3 The authorized representatives of the economic operators at the public opening must have an authorization signed by the responsible person of the economic operator.

Договорен орган
Контакт
Контактна точка: Dejan Nikolovski
URL на документи: https://e-nabavki.gov.mk/PublicAccess/home.aspx#/dossie/5a35119e-261f-4297-94e4-5d9433773338/1 🌏

Референца
Дополнителни информации
Проценето време за следните објави: 24 months

Дополнителни информации
Тело за преглед
Име: State Appeals Commission
Поштенска адреса: State Appeals Commission bul. Ilinden 63 A 1000 Skopje
Поштенско место: Skopje
Поштенски број: 1000
Земја: Северна Македонија 🇲🇰
Телефон: +389 23251251 📞
Интернет-адреса: www.dkzjn.gov.mk 🌏
Орган од каде што може да се добијат информации за постапката за ревизија
Исто како: Тело за преглед
Извор: OJS 2021/S 222-585813 (2021-11-11)

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