Maintenance of the National e-Services Portal

Ministry of information society and administraton

Lot 1
The subject of this procurement are services for:
• Preventive, reactive and adaptive maintenance of the National e-Services Portal with its components, including the e-Services Delivery Platform, hereinafter referred to as the Portal,
• Extension of support for software products,
• Providing support for hardware components,
for a period of 36 months.
Lot 2
Support and maintenance for electronic signature software licenses
The supplier of the procurement is obliged to continue the support from the manufacturer of the software products for a minimum of 36 months from the day of signing the contract for the mentioned licenses from item 3.4.10. List of software products used for the National Portal

Рок

Рокот за прием на понудите беше 2021-12-14. Набавката беше објавена на 2021-11-12.

Кој?

• Ministry of information society and administraton

Што?

• Услуги за програмирање и советување за софтвер › Системски и услуги за поддршка

Каде?

• Северна Македонија

Историја на набавките

Датум	Документ
2021-11-12	Оглас за договор

Оглас за договор (2021-11-12)
Предмет
Опсег на набавката
Наслов: System and support services
Референтен број: 19312/2021
Краток опис:

Lot 1 The subject of this procurement are services for: • Preventive, reactive and adaptive maintenance of the National e-Services Portal with its components, including the e-Services Delivery Platform, hereinafter referred to as the Portal, • Extension of support for software products, • Providing support for hardware components, for a period of 36 months. Lot 2 Support and maintenance for electronic signature software licenses The supplier of the procurement is obliged to continue the support from the manufacturer of the software products for a minimum of 36 months from the day of signing the contract for the mentioned licenses from item 3.4.10. List of software products used for the National Portal

Метаподатоци на огласот
Оригинален јазик: англиски 🗣️
Вид на документ: Оглас за договор
Природа на договорот: Услуги
Регулатива: Друго
Заеднички речник на набавки (CPV)
Шифра: Системски и услуги за поддршка 📦
Дополнителен CPV: Системски и услуги за поддршка 📦
Место на извршување
NUTS регион: Северна Македонија 🏙️

Постапка
Вид на постапка: Отворена постапка
Вид на понуда: Поднесување за сите делови
Критериуми за доделување
Економски најповолна понуда

Договорен орган
Идентитет
Земја: Северна Македонија 🇲🇰
Вид на органот кој доделува: Министерство или кој било друг национален или федерален орган
Име на органот кој доделува: Ministry of information society and administraton
Поштенска адреса: Blvd.„Sv.Kiril i Metodij“, 54
Поштенски број: 1000
Поштенско место: Skopje
Контакт
Интернет-адреса: http://misa.gov.mk 🌏
Е-пошта: dejan.nikolovski@mioa.gov.mk 📧
Телефон: +389 23200870 📞
URL за документи: https://e-nabavki.gov.mk/PublicAccess/home.aspx#/dossie/d6bdef9d-bfcb-4b8f-9814-d08994c5d9ef/1 🌏
URL за учество: https://e-nabavki.gov.mk/PublicAccess/home.aspx#/dossie/d6bdef9d-bfcb-4b8f-9814-d08994c5d9ef/1 🌏

Референца
Датуми
Датум на испраќање: 2021-11-12 📅
Рок за поднесување: 2021-12-14 📅
Датум на објавување: 2021-11-17 📅
Идентификатори
Број на огласот: 2021/S 223-588245
OJ-S издание: 223
Дополнителни информации

Statement of seriousness of the bid With the bid, the economic operator submits a statement on the seriousness of the bid. With the statement the economic operator states that: - will not withdraw its bid before the expiration of its validity period, - will accept the correction of arithmetic errors by the commission, - will sign the public procurement contract in accordance with the conditions o

Предмет
Опсег на набавката
Краток опис:

Lot 1

The subject of this procurement are services for:

• Preventive, reactive and adaptive maintenance of the National e-Services Portal with its components, including the e-Services Delivery Platform, hereinafter referred to as the Portal,

• Extension of support for software products,

• Providing support for hardware components,

for a period of 36 months.

Lot 2

Support and maintenance for electronic signature software licenses

The supplier of the procurement is obliged to continue the support from the manufacturer of the software products for a minimum of 36 months from the day of signing the contract for the mentioned licenses from item 3.4.10. List of software products used for the National Portal

Проценета вкупна вредност: 59 000 000 MKD 💰
Наслов на делот: Lot 1: Maintenance of the National e-Services Portal
Број на дел: 1
Краток опис:

Due to the criticality of the system, the bidder in his bid needs to guarantee that he can start immediately on the day of signing the Contract by performing preventive maintenance services (with all defined SLA parameters) and performing adaptive maintenance services, and in accordance with the conditions defined in the signed Contract.

The contract that will be concluded in accordance with this procurement will be for a period of 36 months from the day of its signing.

Services for preventive, reactive and adaptive maintenance of systems for the national e-services portal should generally include:

• • Preventive maintenance which includes: proactive resolution of technical and systemic challenges by continuously diagnosing the current situation, ie recognizing all possible technical and systemic problems and resolving them; and functional maintenance which includes a series of actions of measurement, recording and analysis of relevant parameters and timely taking of appropriate measures, in order to ensure optimal and confidential operation of the Portal and minimize the possibility of malfunction that would result in unexpected work delays.

• • Reactive maintenance which includes solving problems based on reported incidents, by determining the cause of the problem and solving it in the shortest possible time. This in particular covers, but is not limited to technical defects, network outages, hardware failure, software problems, bugs, communication difficulties, malfunction of the Portal or its components and similar things.

• • Adaptive maintenance that includes minimum working hours on a quarterly level for new requirements related to the entire infrastructure and software of the Portal, without the possibility of exceeding the funds provided annually.

Проценета вредност без ДДВ: 50 000 000 MKD 💰
Времетраење: 36 месеци
Опис на обновувања:

The subject of this procurement are services for:

• Preventive, reactive and adaptive maintenance of the National e-Services Portal with its components, including the e-Services Delivery Platform, hereinafter referred to as the Portal,

• Extension of support for software products,

• Providing support for hardware components,

for a period of 36 months.

Дополнителни информации:

Statement of seriousness of the bid

With the bid, the economic operator submits a statement on the seriousness of the bid.

With the statement the economic operator states that:

- will not withdraw its bid before the expiration of its validity period,

- will accept the correction of arithmetic errors by the commission,

- will sign the public procurement contract in accordance with the conditions o

Наслов на делот: Lot 2: Support and maintenance for electronic signature software licenses
Број на дел: 2
Проценета вредност без ДДВ: 9 000 000 MKD 💰
Опис на обновувања:

Lot 2

Support and maintenance for electronic signature software licenses

Правни, економски, финансиски и технички информации
Услови за учество
Способност за вршење на стручната дејност:

2.2.1 The Contracting Party shall exclude any economic operator from the public procurement procedure if it determines that the economic operator, or the person who is a member of the executive or oversight body of said economic operator or who is authorized to represent or adopt decisions or to perform oversight over the economic operator, has been sentenced with an enforceable judgement in the last 5 years on committed crime that involves elements of the following crimes stipulated under the Criminal Code:

- participation in criminal organization,

- corruption,

-tax and payroll tax evasion,

-terrorism or criminal acts related to terrorist activities,

- money laundering and financing terrorism, and

- child labor and human trafficking.

2.2.2. The contracting party shall exclude any economic operator from the public procurement procedure, if an economic operator:

- has unpaid taxes, payroll taxes or other public charges, except in cases when the economic operator has been permitted to pay taxes, payroll taxes or other public charges by means of deferred payment in compliance with special provisions and performs regular payment thereof;

- undergoes bankruptcy or liquidation proceeding;

- has been sentenced with secondary penalty - prohibition for participation in public call procedures, procedures for awarding public procurement contracts and public-private partnership contract;

- has been has been sentenced with secondary penalty – temporary or permanent prohibition to perform a particular activity;

- has been sentenced with misdemeanor sanction – prohibition to perform profession, activity or duty, or temporary prohibition to perform a particular activity, or

- issues false information/data or fails to submit information/data requested by the Contracting Party.

2.2.3 The Contracting Party shall exclude the economic operator from the public procurement procedure if the economic operator is listed under the list of issued negative references under Article 101 paragraph (3) of the Law on Public Procurements by the final deadline for delivery of bids or participation requests.

2.2.4 The Contracting Party shall exclude the economic operator from the public procurement procedure in cases when the exclusion condition is enlisted under the tender documentation:

a) if the contracting party has valid reasons to determine that the economic operator has signed contracts with other economic operator with purpose or effect to distort competition. The determination of the contracting party stipulated under this item shall be considered valid if the Commission for Protection of Competition notifies the contracting party that it will initiate a misdemeanor procedure within a deadline of 15 days, based on notice lodged by the contracting party;

b) if the economic operator has demonstrated significant or constant shortcomings in meeting key duties in previous public procurement contracts or previous concession and public-private partnership contracts signed with said contracting party, which, in turn, resulted in unilateral contract termination, damage claims or undertaking of other similar sanctions by the contracting party;

c) if the economic operator exercises illegal influence over the contracting party’s decision or for acquisition of confidential information that would give said economic operator illegal advantage in the public procurement procedure.

2.2.5 To prove that there are no reasons to be excluded from the procedure, the economic operator shall submit the following documents:

- statement of the economic operator (of the person who is a member of the executive or oversight body of said economic operator or who is authorized to represent or to adopt decisions, or to perform oversight over said economic operator) that in the past 5 years there is no enforceable judgement against them for committed crimes that involve elements of the following criminal acts stipulated under the Criminal Code: corruptio

Постапка
Правна основа: 32014L0024
Информации за електронска аукција:

An electronic auction will be used. The Contracting Authority, after the conducted electronic auction as the last phase in the open procedure, awards the contract to the economic operator who has the best price - quality ratio, as required in the procurement documents.

Време за прием на понуди: 11:00
Јазици на кои може да се поднесат понуди или барања за учество: македонски 🗣️
Период на важност на понудата: 3 месеци
Датум на отворање на понудите: 2021-12-14 📅
Време на отворање на понудите: 11:00
Место: Ministry of Information Society and Administration,
Blv. "Ss. Cyril and Methodius" no. 54
1000 Skopje, Republic of North Macedonia
Дополнителни информации:

5.1.2 Only the authorized representatives of the bidders can participate in the procedure of public opening of the bids by giving their remarks in the records from the opening of the bids.

5.1.3 The authorized representatives of the economic operators at the public opening must have an authorization signed by the responsible person of the economic operator.

Договорен орган
Контакт
Контактна точка: Dejan Nikolovski
URL на документи: https://e-nabavki.gov.mk/PublicAccess/home.aspx#/dossie/d6bdef9d-bfcb-4b8f-9814-d08994c5d9ef/1 🌏

Референца
Дополнителни информации
Проценето време за следните објави: 36 months

Дополнителни информации
Тело за преглед
Име: State Appeals Commission
Поштенска адреса: State Appeals Commission bul. Ilinden 63 A 1000 Skopje
Поштенско место: Skopje
Поштенски број: 1000
Земја: Северна Македонија 🇲🇰
Телефон: +389 23251251 📞
Интернет-адреса: www.dkzjn.gov.mk 🌏
Орган од каде што може да се добијат информации за постапката за ревизија
Исто како: Тело за преглед
Извор: OJS 2021/S 223-588245 (2021-11-12)

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